Service client

Les ressouces de l'aide client sont actuellement disponibles en anglais seulement.

Questions populaires

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• How do I install the full version of the software?
• What is considered a personal, non-commercial use?
• My license key does not work. What do I do?

Voir toutes les questions

• Downloading and Installing
  • How do I uninstall the software?
  • How do I install the full version of the software?
  • Is your software available for Mac?
  • Setup program says that the file is corrupted.
  • Download links do not work. How do I get the software?
  • Setup password does not work. What do I do?
• Ordering, Licensing and Activation
  • I have lost my registration info. How do I get replacement?
  • What is considered a personal, non-commercial use?
  • My license key does not work. What do I do?
  • My e-mail address was rejected by your order form.
  • I have paid, but have not received any information.
  • How do I purchase a site or an academic license?
  • Why do I have to pay VAT tax?
  • How do I get the product, I have purchased?
  • Can I get your product on a CD?
  • I plan to create and sell a lot of screensavers. Are there any additional charges?
  • Do I have to buy license for each computer running my screensaver?
  • How and when do I receive my version 6 upgrade?
• Updates and Upgrades
  • How do I get the updates?
  • How do I get and install my free upgrade?
• Using Screensaver Factory
  • Building programs and services based on Screensaver Factory
  • Notepad is being opened every time I try to preview screensaver.
  • Video screensaver does not play on some computers.
  • How about screensavers for Mac platform?
  • I can not open the screensaver I have created.
  • Why do files saved from Adobe Photoshop can not be used in screensavers?
  • Are the screensavers completely branding free?
  • Can I create a screensaver CD?
• Compatibility and Troubleshooting
  • Older version of Screensaver Factory does not work on Windows 10

Chercher des réponses

Autres options & outils

• Récupérer clé de licence perdue
  Récupérez une clé perdue ou jamais reçue et des informations de téléchargement.
• Forum d'entraide entre clients (non modéré)
  Trouvez des réponses, échangez votre expérience et posez des questions à d'autres utilisateurs.
• Voir la documentation
  Voir le contenu de la documentation Screensaver Factory.
• Contacter l'équipe d'aide
  Si vous ne trouvez pas de réponse à votre question dans les pages d'aide, n'hésitez pas à contacter le service client.