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Atención al cliente
Los recursos de soporte al cliente están, por el momento, disponibles solamente en inglés.
Preguntas más frecuentes
How do I uninstall the software?
I have lost my registration info. How do I get replacement?
What is considered a personal, non-commercial use?
How do I install the full version of the software?
My license key does not work. What do I do?
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Downloading and Installing
How do I uninstall the software?
How do I install the full version of the software?
Is your software available for Mac?
Setup program says that the file is corrupted.
Download links do not work. How do I get the software?
Setup password does not work. What do I do?
Ordering, Licensing and Activation
I have lost my registration info. How do I get replacement?
What is considered a personal, non-commercial use?
My license key does not work. What do I do?
My e-mail address was rejected by your order form.
How do I purchase a site or an academic license?
Why do I have to pay VAT tax?
I have paid, but have not received any information.
Can I get your product on a CD?
How do I get the product, I have purchased?
I plan to create and sell a lot of screensavers. Are there any additional charges?
Do I have to buy license for each computer running my screensaver?
How and when do I receive my version 6 upgrade?
Updates and Upgrades
How do I get the updates?
How do I get and install my free upgrade?
Using Screensaver Factory
Building programs and services based on Screensaver Factory
Notepad is being opened every time I try to preview screensaver.
Video screensaver does not play on some computers.
How about screensavers for Mac platform?
I can not open the screensaver I have created.
Why do files saved from Adobe Photoshop can not be used in screensavers?
Are the screensavers completely branding free?
Can I create a screensaver CD?
Compatibility and Troubleshooting
Older version of Screensaver Factory does not work on Windows 10
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Otras opciones y herramientas
Recuperar una clave de licencia perdida
Recuperación de una clave de licencia perdida o nunca recibida e información sobre cómo descargar su producto.
Foro de ayuda para clientes
(sin supervisión)
Aquí podrá encontrar respuestas, intercambiar experiencias y hacerles preguntas a otros usuarios.
Ver la documentación (en inglés)
Vea el contenido de la documentación de Screensaver Factory.
Póngase en contacto con el soporte técnico
Si su pregunta no fue contestada en nuestras páginas de soporte, no dude en contactarnos.
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